MAKE Webshop Policy

MAKE’s Web shop Policy
Last updated August 2016

MAKE offers databases and publications in digital form, some of which are available free of charge, others as a stand-alone product and others through our subscription packages (collectively the “Products”). Products are not available as hard copies but only as soft copies. The full range of Products may not be available for all users of MAKE’s Website. When you make a purchase through MAKE’s web shop, you automatically agree to our Web Shop Policy and Terms of Use. Below you will find in detail what this means for you as our customer. All orders placed on www.consultmake.com will be governed by the below Terms. By using this web shop, you are acknowledging that you have read and understood the Terms and Conditions, and that you agree, without limitation, to be bound by these. If you do not agree, do not use this web shop.

a) MAKE Web shop
The MAKE web shop allows you to browse and purchase Products, both stand-alone products and subscription packages. Products can be purchased online with a VISA or MasterCard. The price of the Products purchased through MAKE’s web shop will be the price specified on the Website at the time of your purchase. Upon presentation of credit card information, the purchaser guarantees that she/he is the rightful cardholder and that the provided billing information is truthful and correct. Prices on the website are excluding VAT.

b) Orders and Confirmations
Orders must be placed through affiliation with a company or academic institution, and an e-mail address associated with said company or institution is compulsory in order to complete the purchase. When purchasing Products through the web shop, MAKE may ask for further information before the order is completed in order to ensure the protection of our data and Products. Once an order has been placed, it will not completed until it has been approved by MAKE, and MAKE reserves the right to deny your order. This means that a purchase is not immediate, but will be completed within 24 hours on business days. If an order is placed after 12.00 CET on Fridays or on bank holidays, it will not be handled until the following business day. Should the purchase not be approved by MAKE, the full amount invoiced will be reimbursed.

c) Delivery of Products
Products will not be forwarded by e-mail but will become available via your personalized MAKE client site. Once your order has been accepted, a client site will be setup for you and the purchased Products will be available for download in digital format. Subscribing to MAKE’s research packages allows access for all employees in the subscribing company and it is possible to have multiple individual user accounts per subscription, however, addition of individual user accounts for users in other legal entities than the subscriber or 100% owned subsidiaries is strictly forbidden. For access to or use of MAKE’s Products you must have an individual MAKE client account, which can be setup by you or MAKE. In either case, all access to Products is provided by MAKE. This means that you may set-up an account and place an order for a Product, however, the Product will not be available in the account until the purchase has been approved and the product uploaded by MAKE.

d) Return
Any purchase is binding. Due to the nature of our Products, once an order has been completed and the Product has been uploaded to a client account, the Product cannot be returned.

e) Payment
Payment will be debited and cleared from your account at the point of your purchase. Should the purchase not be approved by MAKE, the full amount invoiced will be reimbursed. All credit card holders are subject to validation and authorization by the issuer of the credit card. If the issuer of the credit card for any reason refuses to pay or does not authorize payment to MAKE, MAKE will not be liable for any delay in or cancellation of the order. MAKE is not liable for any fees imposed on your purchase from external sources.

f) Personal information
Any data that you provide when placing an order is saved to allow MAKE to effectively handle your purchase and/or membership, to provide customer service, and analyse usage of our website and products for internal usage. Please consult our <a>Privacy Policy</a> for a more extensive understanding of how we handle your personal information

g) Prices
Prices listed on MAKE’s web shop are subject to change without notice. If any Products are presented with an incorrect price due to typographical or other error, MAKE reserves the right to decline the purchase at that price. In the case of a change in price that might affect an unfinished order, we reserve the right to take one of two possible actions: 1) inform you of the mistake and see if you want us to complete your order at the new price, or 2) complete the order at the incorrect, lower price. MAKE reserves the right to offer promotional prices or discounts to certain clients, depending on their corporate or academic affiliation.

h) Products and Content provided “as is”
The Products are provided “as is” without warranty of any kind. MAKE does not warrant or guarantee that the Products will meet your requirements or that their use will be error free. Additionally, MAKE cannot guarantee the accuracy and adequacy of descriptions of our Content and Products. In the case of inconsistencies between the description and the actual Content and/or Product, MAKE cannot, to the extent permitted by law, be held liable. MAKE cannot be held liable for any errors in the Products, nor can MAKE be held liable for any financial loss or damage caused by the use of the information presented in the Products. The information included in the Products is taken from sources considered reliable, but its accuracy and completeness are not warranted, nor are the opinions, analyses and forecasts on which they are based.

i) Liability
i.1 The information included in the Research is taken from sources considered reliable, but its accuracy and completeness are not warranted, nor are the opinions, analyses and forecasts on which they are based.
i.2 Notwithstanding Clause 4.1, MAKE undertakes to use reasonable efforts to ensure the veracity, accuracy and completeness on all factual matters contained in the Research.
i.3 Subject to Clause 4.2, MAKE cannot be held liable for any errors in the Research, nor can MAKE be held liable for any financial loss or damage caused by the use of the information presented in the Research.


j) Copyright
The copyright in the Products will be owned exclusively by MAKE and for the avoidance of doubt, MAKE may use all or part of the Products to be supplied for contracts with other clients of MAKE.

k) Permissions
The Products from MAKE must remain within the license conditions and must not be shared or reproduced for other parties outside these conditions or for public consumption. Exceptions to these conditions require the express prior written permission from MAKE. Distribution to subsidiaries and/or companies that are not 100% owned by Client is strictly forbidden. All Products are the exclusive property of MAKE and protected by copyrights and may not in any way be sold, copied, rewritten, redistributed or reproduced without prior, written permission from MAKE. In case any permission is given, then such permission is valid only in the unique case for which it was granted and cannot be transferred to similar cases.

l) Subscriptions
Any purchase of subscriptions includes access to Products published from the specified start date until the specified expiry date of the subscription. Unless otherwise explicitly and clearly stated by the Client, the start date of any subscription will be the first day of the month in which the subscription has been purchased. Access to Products published before the specified start date of the subscription is not included. Subscriptions are effective and binding for a one-year period (12 months) with no option for the user to terminate the subscription or to get a refund from MAKE. However, in certain cases, MAKE may be compelled to terminate an account earlier, if misuse of Products or accounts occur or if any client activity on the Website is deemed suspicious. After one year, the subscription can be renewed in an agreement between MAKE and the Client, otherwise it will automatically be terminated. No automatic renewal of the subscription will take place. After a subscription expires, the Client will no longer have access to the Products of the subscription period.

m) Disputes and Governing Law
Any dispute arising out of or in connection with this Agreement and Terms of Use, including any question regarding its existence, validity, interpretation or termination shall be finally resolved by arbitration in Copenhagen by a single arbitrator pursuant to the Rules of Arbitration of the Danish Institute of Arbitration (Copenhagen Arbitration). The language of arbitration shall be English. This Agreement shall be governed by and construed in accordance with the laws of Denmark.

n) Contact
If you have any comments, questions or concerns regarding the use of MAKE’s web shop or any purchases or Products, please contact MAKE client services at: info@consultmake.com

MAKE Terms and Conditions of Use

Terms and Conditions of Use
Last updated August 2016

This agreement dictates your use of the MAKE Consulting A/S website. By accessing or using this website, you are acknowledging that you have read and understood the Terms and Conditions, and that you agree, without limitation, to be bound by these. If you do not agree, do not use this site.

This website is owned and operated by MAKE Consulting A/S (MAKE). Use of, visit and access to the website located at www.consultmake.com and all associated sites and services linked to www.consultmake.com (collectively, the “Website”) is provided by MAKE on condition that you accept and adhere by these Terms of Use. By accessing and/or using the Website, you demonstrate your accept of these Terms of use.

MAKE may change, modify, update and revise these Terms of Use at any time, at its sole discretion and without any notice. It is your responsibility to review the Terms of Use periodically for changes. Your continued use, visit and/or access to the Website after any changes to the Terms of Use demonstrates your agreement and acceptance of the changes.

Use of the Website
This Website and all its contents including all text, graphics, photographs, logos, trademarks, data compilation, digital downloads (collectively, “Content”) are intended for clients of MAKE, why MAKE grants you a limited, non-transferable license to use the Content and Website. You may only use this Website and Content to make legitimate inquiries and for purposes relating to your business with MAKE. No part of the Website and Content may be copied, reproduced, republished, posted, uploaded, mirrored, framed, publicly displayed, modified, encoded, transmitted, transferred, translated, sold, used to create derivate works, distributed in any way (including “mirroring”) or reverse engineered, disassembled or decompiled without the MAKE’s prior written consent. You may display, download and print information from the Website for your own personal, non-commercial informational purpose, provided that you keep intact all copyright and other intellectual property notices.

Intellectual Property
MAKE reserves all rights to the Content of the Website. All materials, information and Content presented on the Website are the property of MAKE and its licensors. Without MAKE’s prior, written consent, any use of these materials and Content is strictly prohibited. You may display, download and print information from the Website for your own personal, non-commercial informational purpose, provided that you keep intact all copyright and other intellectual property notices. The use of any data robots, mining or similar data gathering or extraction methods is strictly forbidden. Content on the Website is provided to you for personal use “as is”. Content may not be copied, reproduced, republished, posted, uploaded, mirrored, framed, publicly displayed, modified, sold, licensed, reproduced or in any way exploited. By accessing the Website, you agree to not, in any way, interfere with security related features of the Website.


You may only use the MAKE Website for your own personal and business purposes, and you must not use our Website for any other purposes.


General

These conditions as well as all related terms and conditions, policies, and agreements including, but not limited to, <a>Webshop Policy</a> and <a>Content Use and Membership Agreement</a> constitute the agreement on the subjects included herein between MAKE and every individual user of MAKE’s services. This agreement cannot be modified or terminated by any party unless done in writing and made available on www.consultmake.com.


If you know of, or suspect, violations of any of MAKE’s terms and conditions, policies, and/or agreements, please alert us at info@consultmake.com.

MAKE Privacy Policy

MAKE’s Privacy Policy
Last updated August 2016


When visiting www.consultmake.com or www.consultmake.cn (collectively, the “Website”) you automatically accept this privacy policy. MAKE Consulting A/S (MAKE) will not collect any information or data besides what is described in this policy, and your information will only be used by MAKE. Below you can find in detail how MAKE will handle and protect your personal data.


Why do we collect information about you?

Your personal information may be collected for a number of reasons, none of which includes third-party commercial uses. The information allows us to; 1) handle your membership account and transactions, 2) provide customer services, and 3) analyses of the behaviour of our website and products for internal use.

The types of personal information that we collect:

Depending on your actions when you visit the website we might collect information about you that can be divided into two categories:


1. Information that is related to you as a person

We never actively collect these types of information. However, when you register for our free research feeds or the like, we collect data such as your E-mail, name, phone number etc. in order for us to deliver our services to you. Additionally, when you make a purchase through consultmake.com we will collect your billing information.

Everyone is welcome on www.consultmake.com, but to get the most out of our website, we suggest that you sign up for our feed, which require you to provide us with certain information about you.

2. Non-personal information (via cookies)

This type of information cannot be traced back to you as a person, but only to the computer that you have used to access consultmake.com. This data collection is done through the use of cookies.

A cookie is a small text file that is saved onto your computer or other device in order for our website to recognise it. There is no personal information saved in our cookies and they cannot contain any viruses. Through cookies we get access to information about your journey to, on and from consultmake.com, which makes it possible for us to tailor our website to the needs of our users. Additionally, cookies remember your preferences when you enter the website.


Changes to our Privacy Policy
We reserve the right to change this policy at any time. A change will be indicated by the “last updated” date at the top. In the case of major changes users will be notified directly.


Contact
If you have any comments or questions regarding our privacy policy, please contact us at info@consultmake.com.